Apple iOS 11.2.5 is a mystery. Why Apple has jumped four version numbers is not understandable. But following the last week of iPhone power throttling revelations, the upcoming iOS 11.2.5 just became the biggest and most important iOS update in years…
To recap: what Apple has to address to a loss of trust. In finally coming clean, Apple has admitted it slows iPhones – and coincidentally just after the release of each new generation – to protect their already degrading batteries from shutting off if the phone were to continue operating at full performance.
Apple lists the following performance impacts it makes:
Yes, even your one-year-old iPhone’s speaker will get quieter and its camera flash can be removed to protect the ever-so-delicate battery. The ramifications of this are quite extraordinary.
Not only does the well-promoted title of Performance Champ suddenly ring hollow now we know this only lasts for one year, but we also know this behavior isn’t normal. HTC, Motorola, LG, and Samsung are among the major brands quick to stress they see no reason to throttle the performance of their smartphones. This statement from Samsung is typical:
“Product quality has been and will always be Samsung Mobile’s top priority. We ensure an extended battery life of Samsung mobile devices through multi-layer safety measures, which include software algorithms that govern the battery charging current and charging duration. We do not reduce CPU performance through software updates over the lifecycles of the phone.”
In fact, Samsung is actually being modest here. Since its own battery debacle with the Galaxy Note 7 in 2016, the company published a full lab report, introduced a (still) class leading 8 point battery safety check and new technology which guarantees 95% battery capacity retention for the first two years of ownership. Meanwhile, LG and Google offer two-year warranties, which also cover the battery.
Both options – technology and extended support – should become pledges from Apple going forward, especially given the price point of iPhones and their generous profit margins. Right now Apple’s promise of a limited time price reduction (11 months) on new iPhone batteries doesn’t cut it, particularly with the swap taking three days and no further pledge from Apple to change anything going forward. As it stands we can expect the iPhone X to be throttled in late 2018 with replacement batteries for it back to full price by January 2019. It’s not good enough.
Having thrown out rushed update after rushed update, iOS 11.2.5 needs to restore customer confidence and that means transparency. It means giving users a detailed and easily accessible breakdown of iPhone battery health and the option to prioritise performance or battery life. Right now there is no reason a wall charging iPhone 7 should have its gaming performance throttled.
Bigger changes will take time and, more than that, arguably a cultural change within Apple is necessary – away from the pride it takes in a secretive “we know best” mentality.
iOS 11.2.5 currently in beta testing and we will have to wait for iOS 11.3 or even iOS 12 for real progress to begin.
Apple can take the first small steps in iOS 11.2.5.