New Leak Shows How Apple Decides To Repair or Replace iPhones

iPhone 8

A new leaked warranty guide for Apple iPhones shows how Apple determines which iPhones are eligible for repair under warranty. Conditions are outlined for in-warranty repair, out-of-warranty repair, and devices categorized as “ineligible” due to damage or unauthorized modification. The 22-page guide is dated March 3, 2017, and was leaked recently to Dropbox, reports Business Insider. Called the “Visual/Mechanical Inspection Guide” (VMI) the document covers the iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus.

Image: Business Insider

There is also a section on water damage and what to do if Apple’s liquid contact indicator (LCI) is triggered. Technicians are advised to pull apart the phone and check the indicator (which turns red when exposed to water) if a user disputes water damage. The document also shows that Apple doesn’t cover cosmetic damage to phones like chipping, dents, scratches, and scuff marks.

Image: Business Insider

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