At Berkshire Hathaway’s 2019 annual meeting in Omaha, Bill Gates and Warren Buffett went to Dairy Queen for some lunch and to know and understand about restaurant training. Warren Buffett has been a faithful Dairy Queen customer for years, and Berkshire Hathaway actually got the restaurant chain in 1998 so Buffett could “put his money where his mouth is.”
The business goliaths were particularly struck by how Dairy Queen serves one of their most famous menu items, the Blizzard. Each treat is given to customers upside down, proving the product is so dense that it disregards gravity. This piece of fast food art is not only fun but, as a DQ executive once explained, “thinking differently and celebrating an upside-down philosophy runs deep in the DQ system.”
The pair also got to know about how to work the cash register, greet customers, and make soft-serve treats. Check out more about this on Bill Gates’ blog.